Peace of Mind Program

Program Overview

The Peace of Mind Program provides consultation and support for printers within University departments. If your department meets requirements, we provide printer placement, maintenance, and billing support. If your department does not meet the requirements, we will provide recommendations and guidance for departments to lease a printer directly with Purchasing.

Key Features:

  • Program Administration: CougPrints Plus manages all delivery, service calls, and lease-end pickups as the device leaseholder.
  • Printer Placement: We assess your needs and work with vendors to get the correct machine for your department.
  • Maintenance & Toner Supply: Routine maintenance and toner are included. Optional paper supply is available for an additional charge.
  • Billing: We handle vendor payments for the devices, and bill your department for the placement through Workday. For an additional charge, individual user codes can be assigned to the printer to bill specific users’ Workday worktags.

How It Works:

  • Assessment: We determine whether the department meets requirements for printer placement and see if it’s suitable to place a machine.
  • Support: We handle machine placement, placing maintenance calls, supplying toner, and optional paper.

For more information, contact us at cougprints.plus@wsu.edu.

Program Requirements

The program requires specific network and device configurations to ensure uninterrupted service, accurate billing, and efficient maintenance of printing equipment. Participating departments must adhere to all guidelines for placements.

Department Responsibilities

  • Device Availability: Devices must stay powered on at all times. The machines report billing usage frequently. All machines function in low power mode when not in use.
  • Administrative IT Access: It is essential that continuous network access to printers is provided to CougPrints Plus.
  • VLAN Compatibility: Devices may need to operate on a CougPrints Plus VLAN, depending on the location.
  • Firewall Access: Enable communication through firewalls for vendor and CougPrints Plus workstation connectivity.
  • Network Changes: Coordinate all device network changes with CougPrints Plus.
  • Issue Reporting: Notify CougPrints Plus of any connectivity issues.

Vendor Connectivity Specifications

  • Ricoh @Remote: Requires HTTPS (Port 443) and HTTP (Port 80).
  • Konica Minolta vCare: Requires HTTP (Port 80) or Alternate (Port 8080).