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Coug Prints Q&A

Emailing a file to a printer

How do I email my file to a Coug Prints printer?

  • First time users, swipe your CougarCard at any Coug Prints printer in the Libraries, at the Markets, or on the CUB first floor.
  • Send your document as an attachment to coug.mobile.prints@wsu.edu.
  • Include a subject line and text in the body of the email so that your message will be less likely to be caught in WSU spam filters.
  • Suggested format:

To: coug.mobile.prints@wsu.edu
From: your.name@email.wsu.edu
Subject: print job for Coug Prints Mobile Printing
Attached: your file.docx; your other file.pdf

How will I know the file was received?

You should get a reply from coug.mobile.prints saying:

Hello,
Your documents have been processed.

How do I pick up the print job that I emailed?

  1. Walk to any Coug Prints printer location.
  2. Swipe your CougarCard with Cougar CASH.
  3. Select your job.
  4. Choose Print.
  5. Log off.

Print drivers

Where do I get print drivers for my Android phone?

Smart phones and tablets do not use print drivers. Simply send your document as an email attachment to coug.mobile.prints@wsu.edu.

How do I download print drivers?

You can download print drivers at either of these links:

  • Campus map: Click the red marker on the building where your desired printer is located. Then select the driver that best matches your operating system.
  • List of locations: Find the building name where your desired printer is located. Then select the driver that best matches your operating system.

Costs and refunds

How much does it cost?

The price for copies and prints is 10¢ per page. For 2-sided printing or copying the price is 10¢ per side.

How do I get a refund?

Refunds are processed by CougarCopies, CUB Ground Floor, and must be requested in person, Monday–Friday, 8:00 a.m.–5:00 p.m. Please bring the following:

  • Your WSU ID
  • Your phone number
  • The date, time, location, and description of the event
  • Problem prints

Picking up prints

How long does my print job stay available on the printer?

Coug Prints printers will hold your print job for 12 hours.

What if one of the printers is unavailable?

If you sent your document as an email attachment, you can pick it up at any of the 8 Coug Prints printer locations.


Print quality

My printed page didn’t look like I expected it to look.

Please contact a key operator (on-site support personnel). You’ll find contact information in the instructions posted on the printer, under the heading “Questions or Concerns?”


Error messages

When I swipe my card I get the message, “User locked on iMFP3.”

You have swiped your CougarCard on multiple devices. If you cannot log off of one of the devices, please contact a key operator (on-site support personnel). You’ll find contact information in the instructions posted on the printer, under the heading “Questions or Concerns?”

When I swipe my card I get the message, “Card type not recognized.”

The card you have swiped is not a CougarCard. Only CougarCards are accepted.

The printer displays this message: “There is no valid printer for printing this job from this station.”

Coug Prints printers use only letter-size (8.5” x 11”) paper. If you have received this message, your print job specifies another paper size. Change the page size setting in both the print driver AND the page-setup to “letter,” then resubmit your print request.

When trying to send a print job, I get this message: “Cannot connect to host on port 28203.”

You will need to update your host file.

PC users: Download and run the executable batch file. It requires .Net Framework 2.5 or higher. (A download for .Net Framework 3.5 can be found here.) You may need to run the batch file while in “SAFE” mode. If you need help putting your computer in SAFE mode, please contact the Coug Prints help desk.

Mac users: Please contact the Coug Prints help desk for assistance.

The Alert message indicates that my printer is unavailable.

Please select a different printer. If you sent your job to one of the four Market printers, the CUB, or a library, you can redirect it to another printer at any of those eight locations.


For Mac users

Nothing happens when I try to print to a Coug Prints printer from my Mac.

Please download and install the most current print drivers. You can find them at either of these links:

  • Campus map: Click the red marker on the building where your desired printer is located. Then select the driver that best matches your operating system.
  • List of locations: Find the building name where your desired printer is located. Then select the driver that best matches your operating system.

When I try to install a Coug Prints print driver I get an error message that reads in part: “can’t be opened because it is from an unidentified developer.”

This message is triggered by a new security feature in OS X 10.8 Mountain Lion. To install a Coug Prints print driver, follow these steps:

  1. Go to System Preferences
  2. Under the heading Personal, click Security and Privacy.
  3. Choose the tab labeled General.
  4. Click the padlock in the lower left corner to unlock the window.
  5. If prompted, enter your user name and password.
  6. Select the radio button labeled Anywhere.
  7. In the pop-up window, click Allow from Anywhere.
  8. In your web browser, open the campus map showing Coug Prints locations.
  9. Click the red marker on the building where your desired printer is located.
  10. Select the driver that best matches your operating system.
  11. In the pop-up window, click OK to open the Coug Prints driver file.
  12. A window called Coug Prints will appear. Click the icon labeled Popup.pkg.
  13. Follow the instructions to install your print driver.
  14. After your driver installation is complete, go to System Preferences.
  15. Under the heading Personal, click Security and Privacy.
  16. Select the radio button labeled Mac App Store and identified developers. This will return your computer to default security settings.

When I try to print, I do not see a popup window asking for my name, job name, and password.

Please uninstall your old print driver and install a new one by following these steps:

  1. Open Finder
  2. Select your hard drive.
  3. Open the Library folder.
  4. Open the Application Support folder.
  5. Open the Pharos folder.
  6. Open the Utilities folder.
  7. Click Uninstaller.
  8. Select Pharos Popup and click Continue.
  9. Click Continue again.
  10. If prompted, enter your user name and password.
  11. Click Done.
  12. In your web browser, open the campus map showing Coug Prints locations.
  13. Click the red marker on the building where your desired printer is located.
  14. Select the driver that best matches your operating system.
  15. In the pop-up window, click OK to open the Coug Prints driver file.
  16. A window called Coug Prints will appear. Click the icon labeled Popup.pkg.
  17. Follow the instructions to install your print driver.

Coug Prints helpdesk for technical support

Tell us how we can help.
Phone: 509-335-3978

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